Retail Store Manager, Bilingual Preferred

T-Mobile•Santa Ana, CA

1d•Onsite

About The Position

As a Retail Store Manager at T-Mobile, you will lead by example, empowering your team to excel in connecting customers to their world. You will be responsible for all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, loss prevention, and team leadership. You will serve as the primary point of contact for the retail store employees.

Requirements

High School Diploma/GED (Required)
2-4 years Management experience in retail sales Required
2-4 years Sales & sales management experience Required
Communication (Required)
Microsoft Office (Required)
Store Management (Required)
Store Operations (Required)
Customer Service (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Bilingual Preferred
Bachelor's Degree (Preferred)

Responsibilities

Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
Maintain a neat clean organized store environment at all times.
Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
Support team initiatives and create an inclusive environment.
Responsible for the overall productivity results in the store.
Drive operational efficiencies to help minimize risk and protect the store’s assets.
Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses.
Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
Ensure store employees meet and/or exceed defined, monthly success measurements.
Meet or exceed sales goals for the store.