Retail Store Manager

Goodwill Industries of West Michigan, Inc. • Ludington, MI

11d • Hybrid

About The Position

The primary responsibility of this full-time Retail Store Manager is managing and operating a retail store in all of its aspects, including personnel issues.

Requirements

• High school diploma or equivalent required.
• A minimum of three (3) years of experience in retail operations is required.
• Supervisory experience is required.
• Proficient in the use of computers and Microsoft Office suite.
• Maintain accurate records and reports pertinent to retail store operation.
• Demonstrate accuracy with accounting and bookkeeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Maintain a good driving record, valid insurance, valid driver's license.
• Maintain a valid powered industrial truck license, when required.

Nice To Haves

• Kaizen principles: Follow the 5S Checklist, procedures, signage, and layout.

Responsibilities

• Responsible for all aspects of management and operations, including acquisition, display, and sale of merchandise including rotation of goods, pricing, adequate inventory, etc.
• Perform administrative and clerical duties of store operations. Provide sales reports and accurate retail information on a timely basis.
• Oversee all personnel, clients, and volunteers assigned to the retail store.
• Direct training, and conduct performance evaluations.
• Responsible for recruitment, interviews, and hiring of store retail staff following legal and agency guidelines.
• Handle personnel issues, provide proper documentation, and assist in terminations when required.
• Enforce store procedures and GIWM policies on a day-to-day basis.
• Responsible for ensuring grounds and buildings are properly maintained. Report the need for repairs and recommend replacement as necessary.
• Responsible for enhancing security and loss prevention.
• Ensure safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier and retail Associate, as required.

Benefits

• Family-friendly hours
• Flexible schedule
• Paid Time Off & paid holidays
• Closed on major holidays
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED