Retail Store Manager

Goodwill of the Olympics & Rainier Region•Kent, WA

3d•$32 - $35•Onsite

About The Position

The Retail Store Manager has direct supervision of all retail supervisors and hourly staff. They are responsible for overall operation, performance, and profitability of the store – having total store supervision daily. This position leads and develops store leadership and staff, drives sales and donation performance, manages operating budgets, and ensures compliance with all company policies and procedures. The Store Manager provides strategic direction for the store, builds a culture of accountability and customer service excellence, and is responsible for achieving business objectives through effective talent management and operational execution. The Store Manager aims to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.

Requirements

High School diploma or general education degree (GED)
5+ years of related experience in management position in a large retail environment
Experience with budgeting, financial analysis, workforce planning, and performance management
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and concensus
Ability to read and interpret hard data and metrics.
Ability to write creatively and articulately with an emphasis on tact and diplomacy.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.
Ability to apply concepts of basic algebra when working on spreadsheets.
Ability to create and manage departmental budget.
Knowledge and comfort using a computer, mouse, keyboard, 10-key, and touchscreen.
Ability to move through various screens in multiple software and use web-based platforms with ease.
Valid First-Aid/ CPR card which meets OSHA and WISHA standards (may be obtained within 30 days of hire).
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Nice To Haves

Experience managing high-volume retail operations preferred

Responsibilities

Lead a complex, dual-operation retail environment consisting of a traditional thrift retail store, a high-volume outlet, and salvage operations
Provide overall leadership and accountability for retail store, outlet, and salvage operations, ensuring achievement of sales, donation, customer service, and operational performance goals.
Maximize sales performance through proper rotation, display/presentation, signage, and inventory levels.
Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors and other employees.
Maintain sales floor and store appearance, cleanliness and shopping/working environment.
Ensure the retail store maintains a clean, safe, organized, and welcoming environment that reflects company standards and enhances customer experience.
Manage store financial performance, including budget oversight, labor management, expense control, and achievement of established sales and profitability goals.
Monitor key performance indicators (KPIs), analyze operational results, and implement action plans to improve retail store performance and productivity.
Ensure compliance with cash handling procedures, vault access controls, register accountability, deposits, and required financial reporting.
Lead, coach, and develop Assistant Store Managers, Supervisors, and hourly retail support team members to build a high-performing, engaged workforce.
Manage employee performance through regular coaching, performance evaluations, development planning, recognition, and corrective action as needed.
Ensure store audits, operational reviews, and compliance standards are completed and maintained at or above established company expectations.
Oversee and coordinate store inventory processes, including inventory preparation, execution, reconciliation, and follow-up activities.
Partner with production, inventory, and new goods teams to maintain a continuous flow of merchandise that supports sales goals and customer demand.
Direct payroll administration, scheduling, and labor utilization to ensure accuracy, compliance, and alignment with budget expectations.
Ensure employee records, timekeeping, wage adjustments, reimbursements, petty cash activity, and other personnel documentation are maintained accurately and in a timely manner.
Oversee facility maintenance, equipment functionality, and building operations by coordinating maintenance requests and ensuring timely resolution of operational issues.
Delegate responsibilities appropriately and hold retail leadership team members accountable for achieving operational, financial, and customer service objectives.
Serve as the leader on duty and maintain overall accountability for retail store operations, including opening, closing, and emergency response procedures as required
Actively participate in interviewing, onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.
Provide leadership and accountability for retail store safety, security, and risk management, ensuring compliance with company policies and regulatory requirements.
Promote awareness and adherence to all company policies related to asset protection, cash control, and operational compliance within the retail store environment.
Investigate, document, and communicate security incidents and operational concerns as appropriate.
Ensure Loss Prevention (LP) audits are completed and maintained at acceptable levels.
Verify that security and safety systems are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting procedures.
Deliver and model exceptional customer service standards for a diverse customer base.
Foster a positive, welcoming, and inclusive retail shopping experience for customers, donors, and employees.
Resolve customer concerns professionally and efficiently while maintaining a focus on customer satisfaction and relationship building.