Retail Store Manager

New Balance•Philadelphia Premium, PA

11d•Onsite

About The Position

Retail Store Managers are in charge of the staff, operation, and presentation of their New Balance store. They inspire their team and set the tone, consistently demonstrating our core values of integrity, teamwork, and total customer satisfaction.

Requirements

Must be 18 years of age or older.
3-6 years’ store management experience (some stores in high volume areas may require more)
B.A. in Business Administration or related field preferred
Proficiency with POS systems and Microsoft Office
Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.
Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays

Responsibilities

Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model
Set its strategic direction to reach sales and budget goals
Hire awesome people to work with you and take ownership of their growth and development
Think outside the box to boost store traffic and hit financial marks
Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly
Keep your store looking fresh by upholding visual merchandising standards
Coordinate volunteer opportunities to build our brand within the communities we serve
Analyze market trends in tandem with District Manager to effectively drive sales
Maintain positive employee relations and open lines of communication throughout store
Communicate with District Manager on coaching strategy and conflict resolution
Conduct regular employee performance reviews to keep your team top notch
Promote and follow safety protocols