Retail Store Manager - Arundel Mills

PUMA

2d•Onsite

About The Position

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service. Responsible for recruitment, training, development and succession of high performing, results driven employees. Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Responsible for training and timely completion of all training programs of all employees. Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process. Responsible for Loss Prevention education and awareness programs. Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts. Responsible for executing and managing marketing initiatives and events. Responsible for maintaining POS access rights. Responsible for maintaining Visual Guidelines and store presentation standards. Required to comply with all Policies & Procedures, operational core competencies and key accountabilities. Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely. Attend off-site training and position related meetings as required; travel may be required. Participate in new store openings/closings, travel may be required.

Requirements

2-4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
Proven ability to exceed sales goals, reason through complex issues, and present information to large groups
Demonstrated ability to build and develop strong teams
Effective communication skills
Computer skills, basic know-how about MS Office programs
The ability to constantly walk and move about is required
Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision
Ability to lift/carry, push/pull up to 30 pounds regularly
Required to work non-traditional hours; weekends, evenings, holidays

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service
Recruit, train, develop and ensure succession of high performing, results driven employees
Control payroll and schedule based on service needs to maintain a highly profitable location while providing the highest levels of service to customers
Ensure training and timely completion of all training programs for all employees
Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process
Oversee Loss Prevention education and awareness programs
Execute and process incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts
Execute and manage marketing initiatives and events
Maintain POS access rights
Maintain Visual Guidelines and store presentation standards
Comply with all Policies & Procedures, operational core competencies and key accountabilities
Maintain a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely
Attend off-site training and position related meetings as required
Participate in new store openings/closings