Retail Store Manager

Thompson Hanson • Austin, TX

25d • Onsite

About The Position

Thompson + Hanson is home to designers and architects, curators, and gardeners–creatives at heart grateful for the privilege of shaping and inspiring beautiful spaces across Houston and Austin since 1981. We delight in the work that we do, and we attribute our continued growth to the vibrant, motivated, and caring individuals that make up our Thompson + Hanson family. A quiet sophistication permeates every Thompson + Hanson environment. You’ll find that within the walls of our shops, on the pages of our online shop, and the meandering paths of our nurseries, we are creatives at heart who enjoy the opportunity to bring something fresh to the table, always with an eye to shaping tranquil spaces that people love to inhabit. Whether wandering through rows of flowers and fragrance, browsing carefully curated pieces in the shops, or online, or simply savoring the view in the shade of an oak tree, our hope is to provide an experience that puts you at ease, surrounds you with beauty, and leaves you inspired. Being a part of the Thompson + Hanson team means more than just having a job. We believe in nurturing employees, providing room to grow, and offering opportunities for leadership.

Requirements

• Excellent organizational skills
• Strong interpersonal skills to effectively lead staff, help customers and work with upper management
• Excellent customer service skills, including patience and active listening, to ensure customers feel heard and helped
• Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
• Excellent written and verbal communication skills
• Computer knowledge (Excel, Word, POS)
• Merchandizing and visual expertise
• Passion for customer service
• Ability to manage staff and lead a team
• Ability to wear many hats and multitask
• Critical thinking and problem solving
• Familiarity with market and customer base

Responsibilities

• Manage and provide support/training for retail staff including sales and service, standards, replenishment strategy etc.
• Manage and assist in maintaining nursery, including plants and pots.
• Ensure store meets or exceeds sales and payroll goals
• Manage customer requests and ensure special orders are carried out successfully
• Train and motivate all associates in sales, customer service, and product knowledge
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
• Maintain a team environment where associates are treated fairly and with dignity and respect
• Participate in recruiting and interviewing to create a strong retail team
• Complete performance reviews and create development plans
• Delegate and assign duties to staff
• Create staff schedule and oversee hours and time off requests
• Work on peak volume and traffic days to ensure strong customer interactions and business
• Maintain retail displays
• Manage shop inventory and request restock of low inventory
• Coordinate and plan special events and classes including setup and breakdown
• Organize food, materials, and needed supplies for events.
• Manage shop upkeep and maintenance
• Order supplies for the shop
• Make bank deposits, maintain cash drawer, and reconcile closing transactions
• Attend and participate in manager meetings
• Assist in the acceptance of the truck from Warehouse which includes new product, replenishment requests, transfer requests, pots, plants, and Ecomm in store pickup orders

Benefits

• Medical, Vision, and Dental Insurance
• Generous Paid Time Off
• 401K Plan with company matching
• Discount at our Thompson + Hanson retail shops - 25% off home items and 25% off fashion items
• Discount at Tiny Boxwoods/Milk & Cookies - 20% off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed