Retail Store Manager

DNP Imagingcomm America Corporation•Springfield, VA

19d•Onsite

About The Position

Tokyo Anime Center is committed to bringing Japanese Pop Culture to the US offering a fun and exciting experience for both locals and tourists. We pride ourselves on creating an engaging atmosphere where our guests can enjoy Gashapon machines and Anime photo experiences as well as learn more about the latest Japanese Anime. We’re looking for a dynamic and enthusiastic Store Manager to lead our team and ensure our store operates smoothly.

Requirements

High school diploma or GED equivalent
At least 3 years of proven experience in a store managerial role, preferably in retail or entertainment.
High energy with a passion for customer service.
Ability to think creatively and solve problems effectively.
Excellent communication and interpersonal skills.
Strong cash handling skills.
Ability to work a flexible schedule including early mornings, evenings, and/or weekends
Positive attitude and willingness to learn
Strong communication and interpersonal skills with customers, staff, and management
Excellent customer service skills
Problem-solving and decision-making capabilities
Organizational and time management skills
Strong leadership and management abilities
Ability to effectively write, communicate, and present information professionally
Proficient in computer use such as spreadsheets, presentations, email, etc.

Responsibilities

Ability to multitask and work efficiently in a fast-paced environment.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
Excellent communication and customer service skills, with the ability to interact effectively with guests and staff members.
Enthusiasm for Japanese POP culture
Strong attention to detail and a commitment to guest satisfaction.
Oversee the daily operations of the store, ensuring it opens and closes on time.
Maintain a clean and organized store environment.
Learn how to operate all the machines.
Technical ability to execute simple repairs when needed
Restock and maintain machines to ensure they’re in optimal working condition.
Manage a team of 6-8 employees, including scheduling, training, and performance management.
Conduct interviews and hire new team members as needed.
Develop and manage the store schedule.
Provide monthly reports on store performance and inventory.
Work to meet or exceed all goals set by the company
Maintain a clean and safe store environment in compliance with state and company health and safety regulations
Address customer complaints and concerns in a professional manner
Monitor inventory levels and order supplies as needed
Effectively communicate store updates, concerns, and progress with management
Other projects and responsibilities as assigned.