Retail Store General Manager - Kelowna, B.C.

Patagonia•Vancouver, BC

6d•CA$76,000 - CA$114,000•Onsite

About The Position

As a Retail Store General Manager, you set the tone for the store's overall engagement in community, activism, development, and customer service. You drive a healthy and sustainable business through a strategic vision in collaboration with your team. You thrive in a team-based environment, positively network across stores and channels to share best practices and are always thinking of better ways to support the broader success of retail. You are an approachable leader who is as comfortable setting goals for your team and providing a vision for the store as you are working alongside them. You effectively direct and supervise team members on the sales floor to drive an impactful customer experience as well as lead employees in delivering impeccable customer service. You function well in ambiguity with a solution minded approach and are not bound by convention.

Requirements

Experience managing a team of people and a passion for growing/developing employees, instilling consistent engagement, ensuring accountability, and creating an environment of collaboration.
Proven experience in retail management, including the ability to read and interpret Profit and Loss statements, with a track record of effectively running and overseeing all aspects of a retail business, from sales optimization, staff management, inventory control, to customer satisfaction and store maintenance
Ability to work flexibly and collaboratively as a leader and team member.
Easy to talk and collaborate with and willing to adjust communication to help someone understand.
Ability to recognize, understand, and influence emotions of others.
Can provide consistency in performance and demeanor.
Adaptability to changing situations and priorities while maintaining a positive, calm, and resilient workplace morale.
Can pivot and encourage team engagement when things change.
Effective and timely communication skills, both written and verbal.
Can adjust communication with all team members and leadership, document all coaching and feedback moments, and can actively listen.
Proactive organizational skills and eye for detail and accuracy.
Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
Able to lead in performance management, conflict situations, and de-escalation in a timely manner and with minimum noise.
Knows when to reach out for support and assistant and can document clearly and professionally while supporting the team doing the same.
Helpful and courteous approach to solving problems.
Can efficiently identify, determine root causes, and propose and implement solutions.
Can exercises sound judgment and interpretation of the situation and how to move forward as a team.
Able to stand/walk for extended periods of time with working shifts up to 8 hours per day.
Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.
Continually able to walk up and down a staircase carrying boxes, products, and other necessary items.
Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean.
Able to safely lift up to 55 pounds.
Comfortable climbing ladders.
Passion for the environment and caring for others.
Act locally and inspire your community and coworkers to do the same.
Focus on building relationships and go beyond treating the needs of customers with kindness and creativity.
Offer proactive coaching to continually elevate customer service.
In conjunction with the District Manager and Assistant Manager, you strategize to meet expense and profit goals.
Consider the long-term business trajectory of your store and leverage your team to meet the short-term needs of that vision.
Proactively create a culture of belonging that gives people from all backgrounds, identities, and experience a meaningful voice.
Listen and drive an environment of honest communication to ensure all voices are heard and respected.
Produce work that is of value, complete, and timely while striving for excellence.
Assist in creating clear goals and setting a professional tone in the store.
Self-driven, and get things done efficiently and effectively.
Ensure accountability and follow through on all commitments.
Handle concerns timely and ask for help when needed.
Positively lead in an atmosphere that can change, demonstrate sound judgment, thrive on solving problems creatively and giving/receiving feedback and love learning.
Have an interest in or are eager to learn about our products and services.
Be a go to person for relevant company information and are open to change and experimenting.
Have an approachable leadership presence and can prioritize, delegate and coach a team.
Value and enjoy team-based ideation and problem solving.
Face concerns efficiently and encourage staff engagement.
Must report to work on time as well as align to other expectations in our Attendance Policy.

Nice To Haves

Interest in or are eager to learn about our products and services.

Responsibilities

Support and strategize for a consistent message of activism and inclusivity and drive engagement.
Inspire your team to live Patagonia’s purpose, both in the store and in the community.
Deliver best-in-class service by centering the customer in everything we do.
Ensure Team Members have access to all tools and resources to provide that same level of service.
Spend a significant amount of time on the sales floor and make every effort across Patagonia's channels to assist customers.
Participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partner with local non-profits by engaging in the grants and donations processes and inspire and encourage customers and your colleagues to get involved.
Maintain an approachable leadership presence in a team-based environment where you prioritize and delegate, actively coach, and identify growth opportunities for team members.
Strategize to meet expense and profits goals for the store.
Plan and prioritize work to meet commitments aligned with organizational goals.
Anticipate and adjust effective contingency plans, break down objectives into appropriate initiatives and actions, and network with likeminded businesses and individuals for partnerships.
Assist in the hiring of people who pursue interests that are related to our products and philosophy.
Assist in the training of fellow employees and support their development through coaching and feedback.
Use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions.
Advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.
Commit to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers.
Actively seek out information about new products and business services and incorporate it into your everyday customer service practices.
Process shipments, support physical inventory, and restock the sales floor.
Assist with sale prep/breakdown, product transfers, donations, etc.
Utilize the spirit of our Ironclad Guarantee and Worn Wear Program and ensure the team does returns/sales accurately for inventory purposes.
Listen to and support the needs of the store's Visual Team while maintaining our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc. while supporting and communicating directives from Visual and store leadership.
Participate and encourage team participation in our Retail Marketing Program by helping in event production and execution and bringing forth ideas for engaging your community and networking.
Practice and support team members in security measures that help prevent theft and understand how to handle safety situations.
Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
Commit to creating a work environment that is supportive, positive, respectful, and free from harassment.
Be approachable, responsive, and engage in company directives with a team-based mentality to support the company and personal goals of the team while being open and feedback driven.
Open/close, help with schedule, payroll, staff meetings, and all store operations and connect with departments like IT and Order Management.
Ensure accuracy in all POS operations by completing all register and scenario training.
Consistently execute all duties of retail team leaders and Customer Experience Guide alongside the team.