Retail Store Associate, Full-Time
About The Position
The Retail Store Associate is responsible for delivering an exceptional guest experience while supporting the daily operations of the retail store. This position serves as a knowledgeable and friendly resource for guests by assisting with product selection, answering questions, processing transactions, and maintaining a clean, organized, and welcoming shopping environment. The Retail Store Associate also supports food service and product preparation activities, including packaging cheese curds, preparing food items, and serving ice cream, while consistently following food safety, sanitation, and company standards.
Requirements
- High school diploma or equivalent preferred
- Strong customer service and communication skills
- Ability to build positive relationships with guests and coworkers
- Ability to read, understand, and follow written and verbal instructions
- Ability to learn and communicate product knowledge, including cheese, dairy products, and specialty retail items
- Ability to work in a fast-paced retail environment while maintaining a positive attitude
- Basic computer knowledge preferred
- Retail, customer service, cashiering, or food service experience preferred
- Ability to obtain and maintain any licenses or certifications required to perform assigned job duties, including a Wisconsin Responsible Beverage Server License and applicable food and safety certifications
Responsibilities
- Deliver exceptional customer service by creating a welcoming, friendly, and memorable guest experience
- Welcome guests promptly, assist with product selection, answer questions, provide product knowledge, and make recommendations based on guest needs
- Accurately process sales transactions and other point of sale transactions while providing efficient customer service
- Resolve routine guest questions or concerns and refer more complex issues to management as appropriate
- Stock, replenish, and merchandise retail displays, coolers, and freezers to ensure products are well presented and readily available for guests
- Maintain a clean, organized, fully stocked, and welcoming retail environment that reflects company standards
- Monitor product quality, freshness, and inventory levels, reporting concerns promptly to management
- Assist with packaging and sealing cheese curds according to food safety regulations
- Support food service operations as needed, including preparing cheese curds, cut-and-wrap cheese, sandwiches, pizzas, and deep-fried cheese curds
- Prepare and serve ice cream products while providing friendly guest service and maintaining cleanliness of equipment and work areas
- Accurately complete required cleaning checklists, temperature logs, and production records
- Perform assigned opening and closing procedures
- Follow all company safety policies, food safety procedures, and safe work practices, including proper use of personal protective equipment (PPE)
- Maintain regular and reliable attendance
- Work collaboratively with team members to assist in all retail store areas as needed
- All other duties as assigned to support operational needs and ensure continuity of coverage
Benefits
- Competitive wages
- Shift differentials
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Company-paid life insurance
- Employee Assistance Program (EAP) and wellness resources
- Training, cross-training, and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
