Retail Store Associate - Client Acquisition Specialist (Full Time/Part Time)

moomoo • Toronto, ON

40d • Onsite

About The Position

Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced, user-friendly trading platform for do-it-yourself traders, empowering them to take control of their financial futures.
Having launched in Canada just over two years ago, MFC has experienced significant growth and success. Based in Toronto, with convenient access to the city’s Line 1 TTC subway, our new office boasts bright, open spaces and spectacular views of the city. As we continue to scale, we are seeking to expand our team with a dynamic, growth-mindset Investment Representative.
At Moomoo Financial Canada Inc., we’re not just building a brokerage — we’re redefining how Canadians invest. As part of a global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. Whether you’re new to investing or a seasoned trader, Moomoo offers the tools to trade smarter and grow faster.
Moomoo Canada is redefining how Canadians invest - and we are looking for a driven, hunter-mentality professional to join our Bloor Street flagship store. This is not a passive service role. You will own client acquisition, build your book through proactive outreach, and be the face of Moomoo in the community. If you thrive in fast-paced environments, love closing, and are passionate about fintech, this is your seat.

Requirements

• 2–3 years in customer-facing financial advisory, retail investment, or brokerage services
• Proven hunter mentality — you don't wait for leads, you create them
• Strong knowledge of financial markets, brokerage platforms, and investment products
• Canadian investment or banking background strongly preferred
• Detail-oriented with comfort managing compliance documentation and regulatory requirements
• Tech-savvy — fluent in digital platforms, trading apps, and CRM systems
• Exceptional verbal and written communication skills in English
• Comfortable managing goals, prioritizing tasks, and thriving in a fast-paced environment
• Availability for rotating shifts including weekends and public holidays
• Bachelor's degree strongly preferred

Nice To Haves

• Mandarin fluency
• Cantonese fluency
• French fluency
• IIROC licensing
• Wealth management background

Responsibilities

• Proactively seek and acquire new clients through events, partnerships, walk-in traffic, and community outreach — a true hunter mindset
• Deliver legendary, customer-centric service at every interaction to maximize retention and referrals
• Onboard new clients: account opening, platform setup, and guided app walkthroughs
• Meet and exceed quarterly and annual client acquisition KPIs and sales targets
• Identify opportunities within your portfolio and network to cross-refer investment products
• Coordinate and lead in-store events, workshops, roadshows, and brand partnership activations
• Handle client inquiries and escalate complex cases to relevant teams with speed and care
• Maintain full compliance with IIROC/CIRO regulations, MFC policies, and provincial/federal requirements
• Contribute as a mentor and collaborative team member, building a positive high-performance culture
• Provide feedback to continuously improve service workflows and the overall client experience

Benefits

• Competitive salary, comprehensive benefits, and performance-based incentives
• Opportunities for professional growth in a fast-growing fintech company
• Beautiful office space in mid-town Toronto with stunning city views
• Work in a company that’s a global leader in online brokerage and wealth management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees