Retail Store Assistant Manager

Patagonia•Dillon, MT

19h•Onsite

About The Position

As a Retail Store Assistant Manager, you invoke an engaging, inspiring, motivated, and efficient work environment to support the development of your team through timely communication and accountability with company ethos, goals, and purpose. Alongside our Retail Store General Manager, you operate a constantly evolving business plan, schedule to meet financial targets and maintain your store as a hub for environmental activism, sport, and positive vibes. You effectively direct and supervise team members on the sales floor to drive an impactful customer experience as well as lead employees in delivering impeccable customer service. You act as an ambassador for Patagonia in your store and community and have goals to expand your leadership.

Requirements

Experience managing a team of people and a passion for growing/developing employees, instilling consistent engagement, ensuring accountability, and creating an environment of collaboration.
Ability to work flexibly and collaboratively as a leader and team member.
Easy to talk to and collaborate with and willing to adjust communication to help someone understand.
Ability to recognize, understand, and influence emotions of others.
Can provide consistency in performance and demeanor.
Adaptability to changing situations and priorities while maintaining a positive workplace morale.
Can pivot and encourage team engagement when things change.
Effective communication skills, both written and verbal.
Can adjust communication with all team members and leadership and documents all coaching and feedback moments.
Proactive organizational skills and eye for detail and accuracy.
Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
Able to support leadership in performance management, conflict situations, and de-escalation in a timely manner and with minimum noise.
Knows when to reach out for support and assistant and can document clearly and professionally while supporting the team doing the same.
Helpful and courteous approach to solving problems.
Can efficiently identify, determine root causes, and propose and implement solutions.
Ability to make sound judgement calls in the absence of the Retail Store General Manager.
Able to stand/walk for extended periods of time with working shifts up to 8 hours per day.
Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.
Continually able to walk up and down a staircase carrying boxes, products, and other necessary items.
Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean.
Able to safely lift up to 55 pounds.
Comfortable climbing ladders.
Open availability.
Flexibility to the business and team needs.
Minimum availability of one opening shift and one closing shift per week.
Ensure staff required lunch and rest breaks are accommodated.
As business needs be available outside store hours to support the store.
Post store work schedules three weeks in advance.
Report to work on time as well as align to other expectations in our Attendance Policy.
Contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.
Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Nice To Haves

You are an environmental activist- You are passionate about your communities, the environment and caring for others. You act locally and inspire your community and coworkers to do the same.
Your customer service is not bound by convention- You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You offer proactive coaching to continually elevate customer service.
You operate in just and equitable ways- You proactively create a culture of belonging that gives people from all backgrounds, identities, and experience a meaningful voice.
You value and demonstrate quality in all that you do- You produce work that is of value, complete, and timely while striving for excellence. You assist in creating clear goals and setting a professional tone in the store.
You act with integrity and are action oriented– You are self-driven, ensure accountability and get things done efficiently and effectively. You handle concerns timely and ask for help when needed.
You are a lifelong learner and teacher- You positively lead in an atmosphere that can change, demonstrate sound judgment, thrive on solving problems creatively and giving/receiving feedback and love learning.
You have an interest in or are eager to learn about our products and services.
You drive engagement and actively coach- You have an approachable leadership presence and can prioritize, delegate and coach a team.
You value and enjoy team-based ideation and problem solving.

Responsibilities

Support a consistent message of activism and inclusivity and drive engagement.
Inspire your team to live Patagonia’s purpose, both in the store and in the community.
Deliver best-in-class service by centering the customer in everything we do.
Ensure Team Members have access to all tools and resources to provide that same level of service.
Spend a significant amount of time on the sales floor and make every effort across Patagonia's channels to assist customers.
Participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partner with local non-profits by engaging in the grants and donations processes and inspire and encourage customers and your colleagues to get involved.
Provide approachable leadership presence in a team-based environment where you prioritize and delegate, actively coach, and identify growth opportunities for team members.
Assist in the hiring of people who pursue interests that are related to our products and philosophy.
Assist in the training of fellow employees and support their development through coaching and feedback.
Use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions.
Advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.
Learn about our products, including technical aspects of products in our core sports, to support your ability to serve our customers.
Actively seek out information about new products and business services and incorporate it into your everyday customer service practices.
Process shipments, support physical inventory, and restock the sales floor.
Assist with sale prep/breakdown, product transfers, donations, etc.
Utilize the spirit of our Ironclad Guarantee and Worn Wear Program and ensure the team does returns/sales accurately for inventory purposes.
Listen to and support the needs of the store's Visual Team while maintaining our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc. while supporting and communicating directives from Visual and store leadership.
Participate and encourage team participation in our Retail Marketing Program by helping in event production and execution and bringing forth ideas for engaging your community.
Practice and support team members in security measures that help prevent theft and understand how to handle safety situations.
Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
Commit to creating a work environment that is supportive, positive, respectful, and free from harassment.
Work with the leadership team and engage in company directives with a team mentality to support the company and personal goals of the team while being open, feedback driven and ensure accountability.
Strategize to meet expense and profits goals for the store.
Open/close, help with schedule, payroll, staff meetings, and all store operations and connect with departments like IT and Order Management.
Ensure accuracy in all POS operations by completing all register and scenario training.
Consistently execute all duties of retail team leaders and Customer Experience Guide alongside the team.