Retail Store Assistant Manager

CLORE INC.•Toronto, ON

8d•Onsite

About The Position

This role is integral to the growth of Clore and achievement of the company objectives at store level. The Retail Store Assistant Manager is responsible for assisting the Retail Store Manager in all aspects of managing all of the day-to-day retail operations in compliance with company objectives and procedures while enhancing Cloré’s brand image. The Assistant Manager’s main goal is to create and maintain a high performing, functional yet welcoming store environment, with a focus on courteous customer service excellence. The Assistant Manager’s duty is to maintain a set standard of professional image and service on a day-to-day basis amongst all staff members.

Requirements

Minimum of 2 years retail management experience
Post secondary education required, preferred in Business
Ability to effectively teach/develop others to the next level
Strong operations experience in receiving, stock and inventory, as well as front end management

Responsibilities

Support the Store Manager with daily operations and help lead the sales floor to meet store goals
Assist with sales, inventory, and team performance reporting; submit updates to the Store Support Center (SSC) when needed
Help create staff schedules and ensure shifts are properly covered
Coach and support all team members with regular feedback, training, and accountability so everyone is clear on their role and expectations
Lead onboarding for new hires and train team members on store routines, policies, safety, and cash handling
Manage weekly stock orders and ensure store supplies are maintained
Supports stock accuracy, supervises inventory counts, helps resolve issues, oversees stock handling in absence of Inventory Specialist
Lead by example in delivering excellent customer service, and support others in doing the same
Handle escalated customer concerns calmly and professionally
Stay up to date on new products, company updates, launches, and promotions
Keep the store safe, clean, and organized at all times
Step in for the Store Manager when they are off or unavailable
Create and maintain a positive, professional, and team-driven work environment
Supports day-to-day execution of merchandising initiatives. Assigns team tasks, ensures displays are set and maintained, and that signage or promotional materials are applied correctly.
Help identify and track down operational issues as they arise. Analyze patterns or repeated errors (e.g., wrong stock counts, recurring staff mistakes), and support process changes or retraining to fix and prevent them.
Take on other tasks as needed to support the success of the store