Retail Store Assistant Manager

Hobby Town Unlimited INC•Sugar Land, TX

11d•Onsite

About The Position

HobbyTown is expanding and opening three new stores in the Greater Houston area, including a new location in Sugarland, Texas. They are seeking enthusiastic, customer-focused team members who are passionate about hobbies, community, and delivering exceptional service. The Assistant Store Manager will support the Store Manager in leading daily operations, driving sales performance, ensuring operational excellence, and developing a high-performing team that delivers an engaging, educational, and fun customer experience. This role involves key leadership on the sales floor, modeling customer service, supporting team development, and maintaining HobbyTown brand standards.

Requirements

2–4 years in a Manager role in retail, hospitality, or a customer-facing environment.
Strong experience in customer service, daily operations, and merchandising.
Proven ability to lead, coach, and develop a team.
Ability to analyze KPIs and make action-based decisions.
Strong communication, organizational, and problem-solving skills.
Ability to manage payroll, scheduling, inventory, and store routines.
Flexible availability, including weekends and holidays.
Passion for hobbies, creativity, and hands-on retail engagement.

Nice To Haves

Inspiring, positive leader with strong team-building skills.
High accountability and ownership of results.
Strong customer service focus.
Entrepreneurial, adaptable, and solutions-oriented.
Passionate about hobbies and community engagement.

Responsibilities

Support daily, weekly, and monthly sales goals.
Assist in monitoring key financial metrics, including gross margin, payroll %, inventory turns, shrink, and category performance.
Help execute sales-driving initiatives to increase conversion, average transaction value, and units per transaction.
Identify opportunities to grow key hobby categories such as RC, TCG, Models, LEGO, STEM, and Toys.
Step into leadership role in the absence of the Store Manager.
Assist with opening and closing procedures, cash handling, receiving, and inventory control.
Ensure compliance with corporate policies and operational standards.
Support accurate ordering, receiving, transfers, and inventory adjustments.
Help manage scheduling and labor planning within payroll targets.
Maintain a clean, organized, safe, and customer-ready store environment.
Lead by example in delivering outstanding customer service.
Support recruiting, onboarding, and training new team members.
Provide coaching and feedback to associates on performance and product knowledge.
Help build a positive, collaborative, hobby-focused culture.
Communicate effectively with the Store Manager regarding team performance and development needs.
Ensure every customer receives friendly, knowledgeable, and engaging service.
Support product demonstrations, hobby education, and customer relationship building.
Resolve customer concerns professionally and escalate when appropriate.
Encourage an environment of creativity, learning, and community engagement.
Execute merchandising plans, planograms, seasonal sets, and promotional displays.
Maintain accurate pricing, signage, and product placement.
Ensure shelves are fully stocked and visually appealing.
Monitor product sell-through and communicate opportunities to the Store Manager.
Support store events, demos, hobby meetups, and promotional activities.
Build relationships with local hobby communities, schools, and organizations.
Represent HobbyTown as a welcoming and community-driven brand.
Assist in executing corporate initiatives, resets, and promotions.
Maintain accurate store documentation and operational records.
Provide performance updates and operational feedback to the Store Manager.
Ensure alignment with store goals and company strategy.