Retail Store Ambassador

Cozey • Los Angeles, CA

11d • Onsite

About The Position

We are seeking a Retail Store Ambassador to join our team. In this role, you will be the first point of contact for customers, providing them with thoughtful furniture and design guidance. You will build genuine rapport, deliver a high-touch customer experience, and maintain store standards. This position offers hands-on experience with a fast-growing retail brand in a high-visibility Los Angeles pop-up.

Requirements

• 1–2 years of experience in retail, sales, or customer service.
• Strong customer-first mindset with a friendly, approachable attitude.
• Excellent communication skills and confidence engaging with a wide range of customers.
• Ability to thrive in a fast-paced, team-oriented environment.
• Attention to detail and pride in maintaining a clean, organized, and visually appealing space.
• Flexible availability, including evenings, weekends, and holidays.
• Comfortable with physical aspects of the role, including standing for extended periods and lifting up to 50 lbs.

Nice To Haves

• Interest or experience in furniture, home décor, or lifestyle retail is a strong asset.
• Previous experience opening or closing a retail store is an asset for team members taking on Key Holder responsibilities.

Responsibilities

• Greet and assist customers, offering thoughtful furniture and design guidance based on their needs.
• Build genuine rapport with customers and deliver a high-touch, customer-first experience.
• Collect customer information, create draft orders, and ensure timely follow-ups to support conversion.
• Maintain Cozey’s visual merchandising, cleanliness, and organization standards at all times.
• Develop strong product knowledge, understanding features, benefits, and use cases of each collection.
• Work collaboratively with the team to achieve sales goals and key store KPIs.
• Participate in ongoing training to stay current on products, service standards, and store processes.
• Support opening and closing procedures and act as a floor lead when assigned (for select team members).

Benefits

• Hourly rate between $23-25 USD, based on experience, plus performance-based bonus eligibility.
• Paid time off in line with local regulations.
• Dynamic, inclusive, and supportive team culture.
• Hands-on experience with a fast-growing retail brand in a high-visibility Los Angeles pop-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees