Retail Store Advisor (Part Time)

Mountain Equipment Company • Laval, QC

5d • Onsite

About The Position

MEC is more than a store; it's a hub for the outdoor community, a leader in sustainability, and a place where individuals can be themselves. People visit MEC to try new things and plan new adventures, and as a Store Advisor, you will be instrumental in facilitating these experiences. Members (customers) seek gear and advice for activities such as hiking, camping, climbing, cycling, watersports, snowsports, and travel. You will engage with individuals planning a wide range of trips, from dream expeditions to weekend getaways, catering to both first-time adventurers and seasoned outdoor enthusiasts. You will also work alongside incredible coworkers who often become activity partners, with the people being the most frequently cited favorite aspect of working at MEC.

Requirements

• Like working with a diverse, inclusive, hands-on, collaborative team.
• Passionate about the outdoors.
• Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
• Want to connect people with quality products to encourage active outdoor lives.
• A “can do” person who likes to learn new things.
• Skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• Have a good-natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just a skill, it’s a mindset; willing to go out of your way to provide an excellent member experience.
• Can lift 50 lb. and walk 10,000 steps per day.
• Previous retail or customer service experience is a plus, not a must.
• Curious about gear and want to learn more – training will be provided.
• Fully open availability to work Saturdays or Sundays.

Nice To Haves

• Bonus points if you’re also available to work a variety of shifts between Monday and Friday, 7:00 am and 9:00 pm.

Responsibilities

• Provide exceptional member service by matching individuals with gear that suits their needs.
• Share real-world experience about products.
• Assist with visual merchandising.
• Lend a hand to other staffers.
• Grow and try new things.
• Chat with members about products and connect them with what they’re looking for.
• Ask open-ended questions to understand members’ needs.
• Share product knowledge and industry-leading advice on gear, including personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

Benefits

• Competitive hourly rate and clear pay increase program.
• Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
• Extended health and dental plans for you and your eligible immediate family members (for applicable employment Statuses).
• Paid time off each year to enjoy an outdoor activity of your choice.
• Opportunities to join outdoor excursions with other MEC staffers.
• Equipment Demonstration Program (EDP) – gear rental program.
• Support for that big, expedition style adventure that you have been dreaming of.
• Access to confidential mental health support, and other work/life support services at no cost to you.
• Training and product knowledge.
• Growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed