Retail Stock Lead

Funko•Hollywood, CA

23h•Onsite

About The Position

Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. Our retail stores are an immersive journey through the Funko-verse that offer our fans an experience they will never forget! The Retail Stock Lead is responsible for helping to create a fan-first environment and overseeing aspects of the store’s day-to-day operations, including leading staff and ensuring financial performance to achieve overall organizational goals.

Requirements

3+ years of retail leadership experience
Track record of creating memorable and engaging customer experiences which connects customers to the brand on a deeper level (experience in immersive retail is a bonus)
Experience in collaborating with multiple teams
Excellent verbal, written, and presentation skills
Strategic and focused on the end results
Has a good understanding of Pop Culture and follows Pop Culture trends
Consistently demonstrates enthusiasm and passion for the brand
Working knowledge of MS Office (Word, Excel and Outlook)
Open and flexible availability
Regularly required to sit, stand, and bend; may lift/move up to 30 pounds occasionally

Nice To Haves

experience in immersive retail is a bonus

Responsibilities

Drive the fan experience through engaging and immersive journeys throughout the store with a fan-dedicated team
Ensure high-quality customer service standards are met, utilizing Funko’s values for guidance
Address customer complaints and concerns with professionalism
Train, and develop team members
Strengthen others by providing feedback while fostering a positive work environment
Drive and maximize sales performance to consistently achieve the overall sales budget
Oversee daily operations and ensure smooth workflow and integrity across all departments in the store
Keep stockroom clean and tidy
Follow and enforce stockroom etiquette and safety guidelines
Accurately and efficiently process deliveries, transfers, and damages
Place inventory in the appropriate areas in the stock room and on the sales floor
Entice fans and increase sales by re-merchandising floor sets in visually appealing ways