Retail Specialist (WV)

Maui Jim•Kaanapali, HI

3d•Onsite

About The Position

As a Retail Specialist, you are a vital leader in ensuring smooth store operations, providing exceptional customer service, and overseeing daily activities. You are responsible for key operational functions, including opening and closing, cash management, and maintaining operational readiness and team security. You will also partner with the store leadership team to drive sales and achieve business results by focusing on delivering a premium customer experience, fostering strong employee relations, and maintaining operational excellence, all while upholding Maui Jim culture and retail expectations.

Requirements

Minimum of 3 years of relevant leadership experience experience in a retail or similar client-facing environment with closing and opening responsibilities.
Minimum of one year of experience in sales and merchandising (preferably retail goods).
Excellent organizational skills and attention to detail.
Positive, energetic, and sales-focused attitude with the ability to motivate and engage others.
Exceptional customer service skills with the ability to efficiently and professionally manage customer inquiries and resolve concerns.
Demonstrated ability to independently problem-solve and maintain composure in high-pressure situations.
Creative, adaptable, and results-oriented mindset.
Strong interpersonal and collaboration skills.
Excellent communication skills, including the ability to present information effectively to diverse audiences.
Ability to work efficiently under pressure and meet deadlines.
Strong self-motivation, entrepreneurial spirit, and proven leadership abilities.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with POS systems and data entry, with a typing speed of 20-30 words per minute.
Professional appearance and demeanor, representing the brand positively to customers and team members.
Ability to stand and walk for extended periods, up to a full work shift.
Includes using ladders and stairs as part of daily operations.
Ability to lift and carry up to 50 pounds to manage inventory, stock shelves, and set up displays.
Ability to bend, stoop, kneel, and crouch to reach merchandise, organize stock, and maintain store cleanliness.
Ability to reach above shoulders and below the knees to access merchandise and stock.
Sufficient visual acuity to operate POS systems, assess product quality, and ensure accurate transactions.
Sufficient manual dexterity to handle merchandise, operate POS systems, and perform other tasks requiring fine motor skills.
Ability to communicate clearly and effectively with customers and staff, both verbally and in writing.
Flexibility to work weekends, evenings, and holidays as required and fill scheduling gaps required for the business needs.
Reliable transportation to travel between assigned stores.

Nice To Haves

High School Diploma ; 2 years of college education preferred.
Experience in the eyewear industry is a plus, though not required.

Responsibilities

Open and close the store according to standard operating procedures.
Greet and welcome customers as they enter the store, creating a positive and inviting atmosphere.
Foster long-term customer loyalty by proactively engaging with customers, providing personalized assistance with their shopping needs, answering questions, and resolving any issues that arise.
Handle cash and credit card transactions accurately and efficiently.
Assist the Assistant Store Manager in maximizing revenue by promoting sales and providing exceptional customer experiences that reflect the brand's values and principles.
Assist with product flow, inventory management, restocking, and daily store maintenance, ensuring operational needs are met as directed by Store Management.
Ensure the store's visual presentation consistently reflects the brand image by maintaining visual merchandising standards.
Oversee POS procedures, ensuring accurate reconciliation, processing of returns, exchanges, gift cards, and discounts.
Effectively resolve customer concerns and issues, maintaining composure and professionalism, even in high-pressure situations.
Collaborate with team members to gather, analyze, and communicate customer feedback, and to identify opportunities for process and service enhancements.
Maintain a clean, organized, and presentable sales floor, ensuring the store consistently meets brand and visual standards.
Support inventory management and ensure the store is well-stocked at all times.
Assist in training new team members and providing ongoing coaching and feedback to ensure their success.
Assist with back-of-house duties, including receiving and merchandising products.
Demonstrate deep knowledge of Maui Jim’s product lines, trends, and customer needs, and communicate product offerings to meet customer preferences.
Promote and adhere to store policies and procedures, particularly in relation to Point-of-Sale transactions.
Perform other work-related tasks as requested or assigned.