Retail Special Projects Manager

Good Day Farm•Little Rock, AR

9d•Remote

About The Position

Position Summary The Senior Operations Coordinator is responsible for supporting day-to-day operational functions while driving efficiency and consistency across internal processes. This role partners cross-functionally to ensure alignment, streamline workflows, and contribute to overall organizational success.

Requirements

3+ years of retail operations or training, coordination, or project management experience, including experience managing special projects from conception through completion.
Proven ability to manage priorities and lead multiple concurrent workstreams and initiatives.
Prior experience leading or mentoring others required.
Strong attention to detail and organizational skills.
Experience working cross-functionally in a fast-paced environment.
Effective communication and problem-solving skills.
Experience with POS systems, e-commerce platforms, and/or retail operations software.
Proficiency in Microsoft Office Suite, including Excel.
Ability to navigate regulatory environments and uphold strict confidentiality standards.

Nice To Haves

Previous experience in retail management a plus.
Previous experience in Cannabis industry a plus.

Responsibilities

Lead, coach, and support a team of retail coordinators, ensuring accuracy, accountability, and professional development.
Prioritize and delegate daily, weekly, and ad hoc responsibilities.
Establish clear workflows, monitor performance, and drive continuous improvement.
Lead and manage special retail projects, ensuring they are completed on time, within scope, and aligned with company objectives.
Oversee the management and installation of UBI devices in current and new retail locations, ensuring seamless integration and functionality.
Oversee the company store master, ensuring all data is accurate, up-to-date, and effectively utilized to support retail operations.
Oversee NSO (new store opening) and relocation tasks via the weekly Monday board, including the movement of cash and vendor accounts to transition to a relocated or new store.
Manage employee incentives and prize programs via Sparkplug platform.
Oversee team member contests and spirit weeks, including holiday spirit weeks.
Manage vendor services supporting store operations.
Oversee the employee uniform embroidery process.
Support new store openings, relocations, and special projects.
Manage relationships with debit terminal processors and ATM providers, overseeing ordering, deployment, installation, and maintenance of hardware and platforms across all retail locations, and providing setup assistance to store teams.
Coordinate with vendors and internal teams to ensure timely setup, replacements, and issue resolution.
Monitor functionality and uptime, proactively addressing outages or performance issues.
Maintain accurate tracking of device inventory, locations, and service needs.
Manage and coordinate cash pickup scheduling and setup across retail locations, including managing the Cash Pick Up vendor platform.
Ensure alignment with security, compliance, and operational requirements.
Serve as the bridge between retail stores and accounting, managing the retail accounting inbox to troubleshoot and resolve cash-related issues.
Conduct bi-weekly audits of store cash trackers and weekly audits of bank reporting for deposit log accuracy.
Submit weekly corporate Amex receipts for charges.
Send the weekly 5th Meridian Cash Reporting email, weekly 3P Vendor Management/Location Updates, and weekly Accounting/Training Team Management Updates.
Identify and resolve gaps or inefficiencies in cash handling workflows.
Communicate all new pricing to store teams and create deal sheets accordingly, distributing via email and SharePoint.
Identify and resolve discrepancies across POS, e-commerce, and marketing platforms.
Partner cross-functionally with retail, merchandising, compliance, and marketing teams.
Track trends in errors and implement process improvements to reduce recurring issues.
Post Thursday night price updates and deal sheets to the Viva Engage platform.
Create and distribute the monthly company newsletter, featuring employee spotlights and team member contests and spirit weeks, posting to Viva Engage and sending via email.
Create and manage Hype tour prizes and holiday specific team member incentives.
Manage reporting for team incentives.
Monitor Viva Engage communities to ensure timely, accurate, and professional communication, while encouraging broader team member participation and engagement across the organization.
Identify trends, escalate issues, and partner with internal communications on broader messaging needs.
Promote engagement best practices and improve knowledge-sharing processes.
Prepare and send the weekly leadership deck: reminder sent to leadership on Fridays, with the deck itself sent the following Sunday.
Manage ad hoc requests and emerging priorities with a high level of responsiveness.