Retail Site Leader - Ft Walton Beach

Tommy's•Fort Walton Beach, FL

9d•Onsite

About The Position

Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express! This role involves protecting company interests and profitability, ensuring policy adherence, monitoring operations via a dashboard, managing shifts, leading meetings, and providing leadership and training to all site personnel. The Site Leader is responsible for accurate financial tracking, personnel record management, hiring, scheduling, setting team goals, handling HR issues, conducting performance evaluations, and ensuring a safe, clean, and well-maintained business operation. They will also investigate and resolve guest complaints, manage POS and computer systems, drive key performance indicators (KPIs), act as an ambassador for the Unlimited Club, and uphold franchise standards. The role requires training new team members and franchisees on various operational procedures and systems, including shift management, scheduling, warranty requests, and team member issue resolution.

Requirements

2-4 Years Managerial Experience
2 Years Training Experience
Proven experience in a successful guest service role
Exceptional verbal and communication skills
Must be able to problem solve and multi-task
High school diploma or GED.

Responsibilities

Protect the interests of the company and profitability; grow the business
Ensure that all company policies are maintained, current and up to date
Monitor Dashboard/ manager app and delegate where needed
Able to manage opening, mid, and closing shifts on a weekly basis
Lead weekly meetings with Assistant Site Leaders that include a review of weekly issues, such as scheduled events, service changes, maintenance issues, staff issues, promotions, etc.
Provide specialized leadership, training, and support to every Assistant Site Leader, Shift Leader, Site Specialist, and Team Member.
Communicate daily with every Assistant Site Leader either in person, by phone, or Teams.
Accurately track and handle invoices for payment and record invoices in the Management App.
Ensure that all personnel-related paperwork is kept locked, current, and compliant
Professionally interview and hire the best candidates
Ensure that the work schedule is properly made (for a 3-week period) and appropriate for projected sales, to ensure that you are hitting your labor budget.
Keep team members on task with clear, written, and measurable goals
Properly handle disciplinary and human resources issues.
Work with each team member to identify and develop Shift Leaders for future consideration as Site Leaders
Performance evaluations for all team members on site.
Ensure a safe, secure, clean, and well-maintained business operation.
Create and complete a monthly site inspection form.
Investigate and handle all guest-related complaints, issues, and insure top-notch guest service in all operations.
Perform all POS and computer related systems tasks
Drive for Top Level KPI’s within the franchise community
Be an Ambassador for our Unlimited Club
Hold Site to Franchise Standard of Operations Guide
Take the leading role as the “face of the company.”
Any additional tasks that pertain to benefitting the company and taking care of the guests.
Other duties as assigned; duties and responsibilities may change at any time with or without notice.
Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
Lead new team members and franchisees through the PAC book.
Instruct new team members on awareness and safety procedures.
Train Assistant Site Leader and franchisee’s on the following items: How to run a shift. How to make a schedule. How to handle and warranty request report. How to handle issues with team members and write ups.
Teach Assistant Site Leader Shift Leader and franchisee’s how to make and manage hourly position board.

Benefits

Competitive base pay and annual bonus
Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
401k match and complimentary financial planning services
Dependent care FSA with on-site Daycare Options
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Nationwide presence