Retail Shift Leader

EZCORP • Chicago, IL

6d • Onsite

About The Position

EZCORP, a leader in pawn loans, is seeking a Retail Shift Leader (Key Holder) for its EZPAWN brand. This role offers a career path with opportunities for advancement, skill enhancement, and leadership development in a fast-paced environment. The company emphasizes customer service and team member development, providing competitive pay, bonus potential, and benefits. The Retail Shift Leader is responsible for providing outstanding customer service, building customer relationships, promoting sales, and processing loans and extensions. This role also involves supervising and coaching team members, opening and closing the store, and ensuring a friendly and respectful customer environment.

Requirements

• Engaging personality
• Solid leadership skills
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Lead and influence Team Members through coaching and hands-on involvement.
• Provide a friendly, courteous, and respectful environment.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Benefits

• Competitive pay
• Generous bonus potential
• Great benefits
• Structured career path
• $.50 raise upon completion of 5-week paid training program
• Transition to Lead Pawnbroker upon completion of training program
• 6-month training program for Assistant Manager position
• Free Health Insurance (for TM only, when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED