Retail Shift Leader

EZCORP • Marietta, GA

7d • Onsite

About The Position

EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team. This role offers a career path with opportunities for advancement, skill enhancement, and a fun, fast-paced work environment. The company is a leading provider of pawn loans and emphasizes customer service and team member development. The Retail Shift Leader position includes competitive pay, bonus potential, and benefits. Full-time Retail Shift Leaders receive a comprehensive benefits package designed to promote work/life balance. The role involves providing outstanding customer service, building customer relationships, promoting sales, and processing pawn transactions. It also includes supervising and coaching team members, and creating a friendly and respectful environment. The position offers opportunities for career growth, developing leadership skills, and making a positive impact in the community.

Requirements

• Engaging personality
• Solid leadership skills
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Lead and influence Team Members through coaching and hands-on involvement.
• Provide a friendly, courteous, and respectful environment.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Benefits

• Competitive pay based on experience
• Generous bonus potential
• Great benefits
• Comprehensive benefits package
• Structured career path
• $.50 raise upon completion of 5-week paid training program
• Transition to Lead Pawnbroker upon completion of the program
• 6-month training program for Assistant Manager position
• Free Health Insurance (TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED