Retail Shift Leader

EZCORP • Killeen, TX

4d • Onsite

About The Position

EZCORP, a leading provider of pawn loans in the United States and Latin America, is seeking a Retail Shift Leader (Key Holder) to join their team. This role offers a career path with opportunities for advancement, development, and skill enhancement in a fun, fast-paced environment. The company emphasizes customer service and team member growth, offering competitive pay, bonus potential, and benefits. The Retail Shift Leader (Key Holder) position is an opportunity to lead the way today and step into greater roles tomorrow, with a structured career path that includes paid training programs and opportunities to train for Assistant Manager positions.

Requirements

• Engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
• Excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.
• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to all Company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
• Sales background, a plus.
• Bilingual, a plus.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Provide a friendly, courteous, and respectful environment.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Benefits

• Free Health Insurance (for TM only medical insurance when selecting BlueCross BlueShield EPO Plan).
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Structured career path
• Paid training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED