Retail Shift Leader

Canna Cabana•Ottawa, ON

10d•Onsite

About The Position

Canna Cabana is actively seeking Part-Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining their team. This role offers an important part in a company where the sky is the limit. High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including Bricks & Mortar Retail (Canna Cabana), Retail Innovation (Fastendr), Consumption Accessories (e-commerce platforms like Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com), E-commerce Platforms, CBD (Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk), Wholesale Distribution (Valiant), and Licensing (Famous Brandz). High Tide has consistently been named one of Canada’s Top Growing Companies and was ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

Requirements

Must have valid CannSell to work in a retail cannabis store
Must have or be able to successfully complete a Police Background Check
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different location

Nice To Haves

Cannabis industry preferred
A valid First Aid certification is considered an asset

Responsibilities

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Provide direction, guidance, and instruction to all store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs, only when requested
Be the sales and customer service leader/role model in the absence of SM/ASM
Greet and assist customers in a way that models exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
Achieving sales target and store-level KPI’s
Ensuring employees on shift are actively pursuing sales goals
Oversee and assist in inventory management and be accountable for the inventory processes on shift

Benefits

The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
Significant opportunity for growth, experience and learning
Unlimited bonus earning potential

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