Retail Shift Leader
About The Position
EZCORP, a leading provider of pawn loans in the United States and Latin America, is seeking a Retail Shift Leader (Key Holder) to join their team. This is presented as a career opportunity with advancement potential, rather than just a job. The company emphasizes passion for customer service and team members, offering development and career paths in a fun, fast-paced environment with competitive pay, bonus potential, and benefits. The role involves leading and influencing team members, providing outstanding customer service, and making deals for pawn items. The company offers a structured career path, including training for Assistant Manager positions.
Requirements
- Engaging personality
- Solid leadership skills
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Lead and influence Team Members through coaching and hands-on involvement.
- Provide a friendly, courteous, and respectful environment.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
Benefits
- Competitive pay
- Generous bonus potential
- Great benefits
- Comprehensive benefits package
- Structured career path
- $.50 raise upon completion of initial 5-week paid training program
- Transition to Lead Pawnbroker upon completion of the program
- 6-month training program for Assistant Manager position
- Free Health Insurance (for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
