Retail Shift Leader

Canna Cabana • Toronto, ON

12d • Onsite

About The Position

Canna Cabana is actively seeking Part-Time Shift Leaders at Ellesmere Road, Scarborough, Ontario. This role is for knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining the team and becoming an important part of a growing company. High Tide Inc., the parent company, is a leading community-grown, retail-forward cannabis enterprise and the second-largest cannabis retailer globally by store count. High Tide operates Canna Cabana, the largest cannabis retail chain in Canada, along with retail innovation (Fastendr), consumption accessories e-commerce platforms (Grasscity.com, Smokecartel.com, Dailyhighclub.com, Dankstop.com), CBD brands (Nuleafnaturals.com, FABCBD.com, blessedcbd.de, blessedcbd.co.uk), wholesale distribution (Valiant™), and licensing (Famous Brandz™). High Tide has been recognized as one of Canada’s Top Growing Companies and a top-performing diversified industries stock.

Requirements

• Must have valid CannSell to work in a retail cannabis store
• Must have or be able to successfully complete a Police Background Check
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location

Nice To Haves

• Cannabis industry preferred

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Benefits

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees