Shift Manager

EZCORP • Holly Hill, FL

39d • $16 - $17 • Onsite

About The Position

EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with development opportunities in a fun and fast-paced environment. This role is crucial for leading the team, providing excellent customer service, and managing store operations. The company emphasizes career growth, with structured training programs for advancement into Assistant Manager and Store Manager roles. EZCORP, a leading provider of pawn loans in the US and Latin America, values its team members and is committed to fostering an inclusive environment.

Requirements

• Engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment.
• Strong time-management and prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to build solid ongoing customer relationships.
• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to all Company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
• Sales background, a plus.
• Bilingual, a plus.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Create a friendly, courteous, and respectful environment.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Benefits

• Free Health Insurance (for TM only medical insurance when selecting BlueCross BlueShield EPO Plan).
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED