Retail Shift Leader
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with opportunities for advancement. This role involves providing excellent customer service, leading team members, and managing store operations in a fast-paced environment. The company emphasizes career development, competitive pay, bonus potential, and a comprehensive benefits package for full-time employees. The Retail Shift Leader will be responsible for processing loans, negotiating terms, and ensuring a positive customer experience, while also supervising and coaching team members.
Requirements
- Engaging personality
- Solid leadership skills
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Lead and influence Team Members through coaching and hands-on involvement.
- Provide a friendly, courteous, and respectful environment.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
Benefits
- Free Health Insurance
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- Structured career path
- Development and career paths
- $.50 raise upon completion of 5-week paid training program
- Transition to Lead Pawnbroker upon completion of the program
- 6-month training program for Assistant Manager position
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
