Retail Shift Leader - Port St Lucie

Tommy's • Port St. Lucie, FL

1d • Onsite

About The Position

Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!

Requirements

• High school diploma or GED.
• Must be willing to work hard, build relationships, and love people!
• Must be proficient in all opening and closing tasks.

Responsibilities

• Provide quick and friendly guest service to our guests within the car wash
• Exceed Guest expectations
• Oversee all aspects of the site
• Retain and create new customer relations
• Maintain unit, grounds, and car wash
• Must be able to open and close wash
• Maintain maintenance logs, inventory, and reports as needed
• Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
• Update, maintain, add tasks, and ensure proper completion of hourly checklist
• Maintain and fill detergent and wash supply
• Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
• Maintain awareness of chemical titrations and volumetric
• First point of contact for guest relation issues
• Properly handle wash issues before escalating
• Report daily highlights of team members, equipment, and sales
• Daily and preventative maintenance of wash equipment
• Able to work opening, mid, and closing shifts on a weekly basis
• Ensure every team member in Flight Deck 1 is executing proper dialogue
• Aid in managing the team and developing relationships
• Following checklists
• Provide team accountability
• Any additional tasks that pertain to benefitting the company and taking care of the guests
• Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
• Train new team members and franchisees through the Proficiencies Acquired Credentialing book
• Train new team members on awareness and safety procedures
• Opportunities to travel and train staff at Tommys locations
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Benefits

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Dependent care FSA with on-site Daycare Options
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Nationwide presence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED