Retail Shift Leader- Ludington

Tommy's•Ludington, MI

22h•Onsite

About The Position

The Retail Shift Leader is responsible for providing excellent guest service within the car wash, exceeding guest expectations, and overseeing all aspects of the site. This role involves retaining and creating new customer relations, maintaining the unit, grounds, and car wash, and performing opening and closing duties. The Shift Leader will also manage maintenance logs, inventory, and reports, communicate effectively with management, and enforce company policies and procedures. They will work collaboratively with the Assistant Manager and General Manager to ensure all site responsibilities are met, including updating and completing hourly checklists, maintaining detergent and wash supplies, and overseeing cleaning tasks. The position requires awareness of chemical titrations and volumetric levels, acting as the first point of contact for guest relation issues, and properly handling wash issues before escalation. Daily reporting on team members, equipment, and sales, along with daily and preventative maintenance of wash equipment, are key responsibilities. The Shift Leader must be able to work various shifts, including opening, mid, and closing, and ensure team members are executing proper dialogue. Additionally, they will aid in managing the team, providing accountability, and training new team members and franchisees on various roles and procedures, including safety protocols. There are opportunities for travel to train staff at other locations.

Requirements

High school diploma or GED.
Must be willing to work hard, build relationships, and love people!
Must be proficient in all opening and closing tasks.
Able to work in a fast-paced environment
Able to move about inside the office to access file cabinets and office machinery, etc.
Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
Able to move equipment weighing up to 30-50 pounds
Able to work and commute in all weather conditions
Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Responsibilities

Provide quick and friendly guest service to our guests within the car wash
Exceed Guest expectations
Oversee all aspects of the site
Retain and create new customer relations
Maintain unit, grounds, and car wash
Must be able to open and close wash
Maintain maintenance logs, inventory, and reports as needed
Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
Implement and enforce policies, procedures, and the employee handbook to all team members
Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
Update, maintain, add tasks, and ensure proper completion of hourly checklist
Maintain and fill detergent and wash supply
Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
Maintain awareness of chemical titrations and volumetric
First point of contact for guest relation issues
Properly handle wash issues before escalating
Report daily highlights of team members, equipment, and sales
Daily and preventative maintenance of wash equipment
Able to work opening, mid, and closing shifts on a weekly basis
Ensure every team member in Flight Deck 1 is executing proper dialogue
Aid in managing the team and developing relationships
Following checklists
Provide team accountability
Any additional tasks that pertain to benefitting the company and taking care of the guests
Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
Train new team members and franchisees through the Proficiencies Acquired Credentialing book
Train new team members on awareness and safety procedures
Opportunities to travel and train staff at Tommys locations
Other duties as assigned; duties and responsibilities may change at any time with or without notice.