Retail Shift Leader - Jonesboro
Tommy's•Jonesboro, GA
•Onsite
About The Position
Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!
Requirements
- High school diploma or GED.
- Must be willing to work hard, build relationships, and love people!
- Must be proficient in all opening and closing tasks.
- Able to work in a fast pace environment
- Able to move about inside the office to access file cabinets and office machinery, etc.
- Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
- Able to move equipment weighing up to 30-50 pounds
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Responsibilities
- Provide quick and friendly guest service to our guests within the car wash
- Exceed Guest expectations
- Oversee all aspects of the site
- Retain and create new customer relations
- Maintain unit, grounds, and car wash
- Must be able to open and close wash
- Maintain maintenance logs, inventory, and reports as needed
- Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
- Implement and enforce policies, procedures, and the employee handbook to all team members
- Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
- Update, maintain, add tasks, and ensure proper completion of hourly checklist
- Maintain and fill detergent and wash supply
- Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
- Maintain awareness of chemical titrations and volumetric
- First point of contact for guest relation issues
- Properly handle wash issues before escalating
- Report daily highlights of team members, equipment, and sales
- Daily and preventative maintenance of wash equipment
- Able to work opening, mid, and closing shifts on a weekly basis
- Ensure every team member in Flight Deck 1 is executing proper dialogue
- Aid in managing the team and developing relationships
- Following checklists
- Provide team accountability
- Any additional tasks that pertain to benefitting the company and taking care of the guests
- Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
- Train new team members and franchisees through the Proficiencies Acquired Credentialing book
- Train new team members on awareness and safety procedures
- Opportunities to travel and train staff at Tommys locations
- Other duties as assigned; duties and responsibilities may change at any time with or without notice.
Benefits
- Competitive base pay and annual bonus
- Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
- 401k match and complimentary financial planning services
- Dependent care FSA with on-site Daycare Options
- Paid time off and paid holidays
- Opportunity for continued education and tuition assistance
- Valuable learning and development program
- Significant ability to grow internally for motivated and strong performing team members
- Fun, energetic, family-oriented work culture with an emphasis on team member morale
- Nationwide presence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
