Retail Shift Leader - FT - Johns Island
About The Position
Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members. Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values). Provides amazing customer experiences to all internal and external customers. (ACE Values). Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. Embraces an expectation of learning and growth. Enthusiastically participates in training and development. Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
Requirements
- Read and interpret memos and operating and procedure manuals.
- Effectively present standard information in one‐on‐one situations to customers and other team members of the organization using tact, courtesy and cooperativeness.
- Add/subtract two digit numbers and multiply and divide by 10's and 100's.
- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Deal with problems involving a few concrete variables.
- Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling equipment.
- Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
- Perform data entry and keyboarding.
- Instruct or verify the work of others.
Responsibilities
- Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
- Sorts, prices, and stocks hardline donations for sale according to established expectations.
- Sorts, tags, and stocks softline donations for sale according to established expectations.
- Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
- Accurately records donations, production of merchandise and specified tasks.
- Exceeds established production goals corresponding to role in retail location.
- Maintains clean work environment.
- Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles through evaluation.
- Obtains and maintains forklift and walk-behind stacker certification.
- Obtains and maintains first-aid / CPR / BBP certification.
- Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
- Recognizes when team members need coaching and provides immediate coaching when applicable.
- Issue refunds and resolves customer concerns.
- Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
- Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
- Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.
- Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager in accordance with established guidelines.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
