Retail Shift Leader
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to lead the way today and step into greater roles tomorrow. This is a career opportunity with development and career paths to enhance skills in a fun and fast-paced environment. EZCORP, a leading provider of pawn loans, is passionate about customer service and its Team Members. The Retail Shift Leader (Lead Pawn Broker) position offers competitive pay, generous bonus potential, and great benefits. EZCORP provides a structured career path for Team Members to enhance customer service and leadership skills. Completing the initial 5-week paid training program earns a raise and transition to Lead Pawnbroker. Further training is available for Assistant Manager positions. The role involves providing outstanding customer service, building customer relationships, promoting sales, and processing loans and extensions. It also includes supervising and coaching Team Members to create a friendly, courteous, and respectful environment.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Engaging personality
- Solid leadership skills
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Supervise and coach store Team Members.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Create a friendly, courteous, and respectful environment.
Benefits
- Free Health Insurance (for Team Member only, when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- Development and career paths
- Structured leadership training programs
- Paid training program (5-week initial, 6-month for Assistant Manager)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
