Retail Shift Leader

EZCORP • Austin, TX

7d • Onsite

About The Position

EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with opportunities for advancement. The role involves providing excellent customer service, leading team members, and managing pawn transactions in a fast-paced retail environment. EZCORP, a leader in pawn loans, emphasizes customer service and team member development. This position offers competitive pay, bonus potential, and a comprehensive benefits package for full-time employees. The company provides structured training programs for career growth, including paths to Assistant Manager and Store Manager roles.

Requirements

• Engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
• Excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.
• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Lead and influence Team Members through coaching and hands-on involvement.
• Provide a friendly, courteous, and respectful environment.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Benefits

• Free Health Insurance (TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Structured career path
• Paid training program
• $.50 raise upon completion of initial 5-week training
• Transition to Lead Pawnbroker upon completion of training
• 6-month training program for Assistant Manager position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED