Retail Shift Leader

EZCORP•Lubbock, TX

2h•Onsite

About The Position

EZCORP, a leader in pawn loans, is seeking a Retail Shift Leader (Key Holder) to join their team. This role offers a career path with opportunities for advancement, skill enhancement, and leadership development in a fast-paced environment. The company emphasizes customer service and team member growth, providing competitive pay, bonus potential, and benefits. The Retail Shift Leader will be responsible for processing loans, managing customer relationships, promoting sales, and supervising team members. This position is ideal for individuals looking to build a rewarding career in retail, develop leadership skills, and contribute to a positive customer experience.

Requirements

Engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
Highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
Excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.
High school diploma or GED.
Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
Able to pass a criminal background check and drug test.
Valid driver’s license and auto insurance.
Adhere to all Company policies, procedures, and regulations.

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
Sales background, a plus.
Bilingual, a plus.

Responsibilities

Provide outstanding customer service and build solid relationships with customers.
Promote sales and make deals for a wide variety of pawn items.
Provide a friendly, courteous, and respectful environment.
Process loans and extensions.
Come to jointly satisfactory terms regarding items to be pawned.
Perform opening and closing store procedures.
Supervise and coach store Team Members.