Fremont - Retail Shift Leader

Tommy Car Wash Systems•Fremont, MI

4d•Onsite

About The Position

The Retail Shift Leader provides quick and friendly guest service within the car wash, aiming to exceed guest expectations. This role oversees all aspects of the site, focusing on retaining and creating new customer relations, and maintaining the unit, grounds, and car wash. The position requires the ability to open and close the wash, maintain logs, inventory, and reports, and communicate effectively with management regarding site operations. The Shift Leader implements and enforces company policies and procedures, works collaboratively with the Assistant and General Manager to ensure site responsibilities are met, and updates/maintains hourly checklists. Responsibilities also include maintaining and filling supplies, overseeing wash cleaning, ensuring proper maintenance, and monitoring chemical levels. This role serves as the first point of contact for guest relation issues and handles wash issues before escalation, reporting daily highlights on team members, equipment, and sales, and performing daily and preventative maintenance on wash equipment. Additionally, the Shift Leader ensures team members execute proper dialogue and aids in managing and developing the team, providing team accountability, and training new team members and franchisees on various roles and procedures, including safety protocols. Opportunities for travel to train staff at other locations may arise. Other duties may be assigned as needed.

Requirements

High school diploma or GED.
Must be willing to work hard, build relationships, and love people!
Must be proficient in all opening and closing tasks.
Able to work opening, mid, and closing shifts on a weekly basis
Able to work in a fast-paced environment
Able to move about inside the office to access file cabinets and office machinery, etc.
Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
Able to move equipment weighing up to 30-50 pounds
Able to work and commute in all weather conditions
Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Responsibilities

Provide quick and friendly guest service to our guests within the car wash
Exceed Guest expectations
Oversee all aspects of the site
Retain and create new customer relations
Maintain unit, grounds, and car wash
Able to open and close wash
Maintain maintenance logs, inventory, and reports as needed
Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
Implement and enforce policies, procedures, and the employee handbook to all team members
Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
Update, maintain, add tasks, and ensure proper completion of hourly checklist
Maintain and fill detergent and wash supply
Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
Maintain awareness of chemical titrations and volumetric
First point of contact for guest relation issues
Properly handle wash issues before escalating
Report daily highlights of team members, equipment, and sales
Daily and preventative maintenance of wash equipment
Ensure every team member in Flight Deck 1 is executing proper dialogue
Aid in managing the team and developing relationships
Following checklists
Provide team accountability
Any additional tasks that pertain to benefitting the company and taking care of the guests
Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
Train new team members and franchisees through the Proficiencies Acquired Credentialing book
Train new team members on awareness and safety procedures
Opportunities to travel and train staff at Tommys locations
Other duties as assigned; duties and responsibilities may change at any time with or without notice.