Retail Shift Lead - Mill Valley

Pet Food Express • Mill Valley, CA

8d • Onsite

About The Position

Pet Food Express is seeking passionate, sales-driven individuals to join their team as Lead Sales Consultants. This role involves driving sales, managing store operations, and engaging customers. Lead Sales Consultants guide customers on pet care and coach Sales Associates to provide exceptional service. They lead by example, inspiring their team to build relationships, recommend products, and achieve sales goals. Working with field leadership, they ensure a positive customer experience and foster a motivated, sales-focused team environment.

Requirements

• A passion for pets and a desire to help pet parents find the best solutions.
• Minimum 1-year previous leadership and keyholder experience required, preferably in a retail environment.
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the business needs, including weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Ability to lift, move, and carry up to 35 pounds.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice To Haves

• Experience in pet retail is a plus.
• Eagerness to learn and lots of ambition.

Responsibilities

• Actively approach and engage with customers (both human and pet).
• Understand customer needs and build lasting relationships.
• Provide tailored recommendations using the PFE Whole Life Approach.
• Participate in and lead daily training and continuous educational programs.
• Stay up-to-date on new products and the pet community, sharing knowledge with the store.
• Educate Sales Associates on product benefits.
• Lead store open and close procedures as a keyholder.
• Ensure accurate and secure cash handling, including register operations, cash drops, and balancing.
• Lead unloading of shipments, restocking, and product placement while maintaining visual standards.
• Ensure store displays and visual merchandising are updated.
• Clean and maintain the store, delegating and participating in tasks.
• Maintain awareness of loss prevention and connect customer service with shrink.
• Perform additional duties as assigned to support overall store operations.

Benefits

• Many potential career paths and options for advancement within the company.
• Focus on development and leadership training.
• Investment in pet and product knowledge.
• Generous in-store employee discount that extends to family.
• Company-sponsored benefits such as life insurance, pet insurance, Employee Assistance Program (EAP).
• Full-time employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.
• 401k with employer match.
• Opportunity to bring well-behaved pets to work.
• Opportunities to make an impact in the community through events benefiting local rescue and shelter partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed