Retail Shift Lead - Post Office Square Coffeebar

Intelligentsia Coffee • Boston, MA

2d • Onsite

About The Position

The Retail Shift Lead is responsible for demonstrating and ensuring proper store procedures from all staff, including cash handling, attendance, product standards, and all other operational best practices. This role involves adhering to all company policies and protocols, maintaining a clean and organized workspace, and upholding the company’s brand standards regarding merchandising, inventory, and product rotation. The Shift Lead is also expected to offer thoughtful ideas for improving operations and ensure adherence to the company’s dress code, health, and safety requirements. Additionally, this position involves preparing and serving high-quality coffee and tea beverages, completing training modules, maintaining coffee knowledge, and educating customers and staff. Customer engagement is a key aspect, requiring a warm and friendly approach, professional responses to inquiries, and active participation in store-wide profit initiatives.

Requirements

• High School Diploma or General Education Degree (GED)
• Experience in the specialty coffee, retail, hospitality, and/or customer service industries
• Ability to maintain a pleasant disposition and sense of urgency with helping customers
• Capability to interface and maintain effective relationships with co-workers and customers
• A logical and methodological approach to problem-solving
• Maintain a calm demeanor during periods of high volume
• Ability to cooperate successfully as a member of a team
• Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
• Communicate clearly, honestly, and promptly
• Ability to use available resources to answer questions
• Maintain regular and consistent attendance and punctuality
• Strong cash handling skills
• Ability to read and speak English proficiently

Nice To Haves

• Demonstrate a passion for coffee and tea
• Flexible, with the ability to multi-task in a highly demanding, stressful environment

Responsibilities

• Demonstrate and ensure proper store procedures from all staff, including cash handling, attendance, product standards, and all other operational best practices.
• Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety.
• Maintain a clean and organized workspace so fellow team members can locate resources and products quickly.
• Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar.
• Uphold the company’s standards regarding merchandising, inventory, and rotation of store products.
• Offer relevant, thoughtful ideas and suggestions for improving operations.
• Ensure adherence to the company’s dress code, as well as all health and safety requirements.
• Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards.
• Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules.
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers.
• Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies.
• Educate customers and staff on all coffee and teas carried.
• Assist in the training and development of new staff.
• Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills.
• Demonstrate an ongoing pursuit of education, training, and industry trends.
• Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner.
• Respond to questions, orders, and concerns with patience, confidence, and professionalism.
• Engage customers about their drink preferences and tailor suggestions accordingly.
• Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions.
• Participate in store-wide profit initiatives.
• Offer strategic input or suggestions as to how to increase store profitability.
• Demonstrate initiative with routine tasks.

Benefits

• 401(k) + Company Match
• Health, Dental, and Vision insurance
• Employee Discounts
• Paid time off and Sick leave
• Parental and Bereavement leave
• Commuter Benefits
• Employee Assistance Program
• Life Insurance
• Short and Long Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED