Retail Shift Lead

EZCORP • Norman, OK

12d • Onsite

About The Position

We are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. At EZCORP, we are passionate about customer service and our Team Members. We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
• Excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items.
• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Benefits

• Competitive pay based on experience
• Generous bonus potential
• Structured career path
• Paid training program
• $.50 raise upon completion of initial 5-week paid training program
• Transition to Lead Pawnbroker upon completion of the program
• Structured leadership training programs
• 6-month training program to build the foundation to run your own store
• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED