Retail Shift Lead

EZCORP • Oklahoma City, OK

1d • $15 - $16 • Onsite

About The Position

EZCORP is hiring a full-time Retail Shift Leader (Key Holder) for its EZPawn location in Oklahoma City, Oklahoma. The role provides customer service, supports sales and pawn transactions, and helps lead store Team Members through coaching and hands-on involvement. The position offers a structured career path, including a five-week paid training program that leads to a $0.50-per-hour raise and transition to Lead Pawnbroker upon completion. Team Members may also train for an Assistant Manager position through a six-month program. Pay is based on experience, from $14.50 to $16.00 per hour, with monthly uncapped bonus potential tied to store and individual performance.

Requirements

• High school diploma or GED.
• At least one year of experience as a supervisor, key holder, shift lead, team lead, or manager.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, negotiation ability, and the ability to understand and manage customer needs.
• Strong organization, attention to detail, judgment, time management, prioritization, communication, and interpersonal skills.
• Ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals involving a wide variety of pawn items.
• Process loans and extensions.
• Reach mutually satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Adhere to Company policies, procedures, and regulations.

Benefits

• Free health insurance; no-cost medical insurance for the Team Member when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid initial five-week training program, with a $0.50-per-hour raise upon completion.
• Structured leadership training and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED