Retail Shift Lead
About The Position
In this role, you'll play a key part in the daily operation of the attraction, supporting multiple departments while leading and motivating front-line team members to deliver world-class service. As a trusted Supervisor on Duty, you'll help create a safe, fun, and seamless experience for every guest while developing a high-performing and engaged team. The ideal candidate must have the flexibility to work a schedule that includes weekdays, holidays and weekends. Hours may vary from 9:00 a.m. to 5:00 p.m. on weekdays, as well as weekends from 9:00 a.m. to 5:00 p.m. or 11:00 a.m. to 7:00 p.m. when serving as the Duty Manager. This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Requirements
- A High School Diploma or GED.
- At least six months of experience in attractions, entertainment, hospitality, retail, or another customer-focused industry preferred.
- Proven experience delivering exceptional customer service and engaging with guests.
- A passion for creating magical experiences for children and families.
- Strong leadership skills and the ability to motivate and influence others.
- Experience training, coaching, and developing team members.
- Excellent communication, interpersonal, and problem-solving abilities.
- The ability to stay organized and perform effectively in a fast-paced environment.
- A positive, energetic, and outgoing personality that inspires both guests and team members.
Responsibilities
- Leading daily attraction operations as the designated Supervisor on Duty when assigned.
- Supporting the smooth running of key departments including Admissions, Attractions, Food & Beverage, and Retail.
- Delegating daily tasks and ensuring operational standards are consistently achieved.
- Inspiring, coaching, and motivating team members to deliver exceptional guest service.
- Managing guest flow and queue lines to ensure a safe and enjoyable experience.
- Responding professionally and efficiently to guest questions, concerns, and recovery situations.
- Championing health, safety, and compliance standards across all operational areas.
- Training and developing team members in areas including ride safety, food safety, retail standards, and profit protection.
- Supporting staffing initiatives such as scheduling, inventory control, stock management, and employee engagement.
- Monitoring team performance, providing coaching and feedback, and escalating concerns when necessary.
- Acting as a role model who promotes teamwork, positivity, and operational excellence.
Benefits
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
