Retail Servicing Specialist

Hills Bank•Hills, IA

5d•Onsite

About The Position

As part of Hills Bank’s Retail Operation team, the Retail Servicing Specialist handles the daily input and updating of customer information files, deposit account records, certificates of deposit (CDs), individual retirement accounts (IRAs), and other ancillary deposit products. The role includes entering and maintaining information in the core system and reviewing account paperwork for accuracy, completeness, and compliance with state and federal guidelines and banking regulations. The specialist responds promptly and accurately to basic customer and third-party research requests. This role works in a high-volume, deadline-driven environment and serves as a resource to all areas of the bank. The position is based at 131 Main St, Hills, IA 52235, and is scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., averaging 40 hours per week.

Requirements

High school diploma or equivalent.
Skills needed in a typical office environment, including computer skills and use of office equipment.

Nice To Haves

One or more years of related experience preferred.

Responsibilities

Facilitate the bank’s CIP, Red Flag, and missing-documentation resolution processes, including flagging accounts and working with Retail Bankers to obtain missing documentation.
Track and process deposit account plans, including Savers Club and High Interest Checking accounts.
Review new-account and maintenance documentation for completeness and accuracy, make corrections, and follow up with coworkers to provide guidance and support.
Maintain an understanding of retail products and customer documentation requirements, including Power of Attorney and fiduciary documentation.
Keep up to date on bank procedures and policies and apply them consistently.
Maintain knowledge of deposit account types, eligibility qualifications, customer benefits, and their place in the bank’s deposit structure.
Perform customer-record maintenance, including address changes and returned mail, e-statements, statement cycles, account fees, Foxtrots, deceased-customer lists, account status, and setup and maintenance of non-JHA accounts.
Input and maintain tax-reporting records in CORE, including 1099-INT files and IRS-requested backup-withholding files.
Assist with reproduction and maintenance of tax-reporting forms.
Respond to customer account-research requests and third-party Verification of Deposit and Verification of Mortgage requests, credit references, and subpoenas, ensuring accurate reporting and follow-up.
Assist with other research processes and projects as required.
Verify manual maintenance performed by department team members to ensure accuracy.
Cross-train and maintain expertise to cover essential duties during absences and act as a resource to coworkers and management.
Attend training as needed to maintain required knowledge and skills.
Assist other departments with special projects or work to ensure customer needs are met.
Perform other duties as assigned.