Retail Services Team Lead

The Calgary Zoo • Calgary, AB

5d • Onsite

About The Position

Join our team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a Permanent Part time Retail Services Team Lead (30+ hours per week) who will play a key role in supporting the daily operations of assigned retail venue(s), helping create a positive guest and team experience while stepping in as the go-to leader when the Manager and Assistant Manager are away. The Retail Services Team Lead will leverage their experience in retail to help create impactful moments for visitors of all ages, connecting them back to their experiences and memories at the Wilder Institute/Calgary Zoo!

Requirements

• High School Diploma Required
• Minimum of two years retail experience with a focus on selling/sales
• Must be confident working alone and in a team environment
• Excellent customer service skills
• Outgoing and comfortable talking to the public
• Computer literate and the ability to handle minor trouble shooting
• Mature, responsible, reliable and organized
• Motivated and with a positive outlook
• Comfortable with problem solving and conflict resolution
• Able to do heavy lifting (up to 40 lbs) and climb ladders and stack wagons 3 high
• Able to work weekends, holidays and evenings, as required
• Applicants must be legally entitled to work in Canada.

Nice To Haves

• Previous experience working with Retail Services at the Wilder Institute/Calgary Zoo is considered an asset
• Drivers License is an asset

Responsibilities

• Deliver a high level of Service Excellence by actively engaging each of our guests, both internal and external, to determine shopping needs and support a positive visitor experience.
• Follow the cash handling procedures set out by the Calgary Zoo and maintain accuracy of transactions.
• Contribute as an equal member of the Retail Services team, supporting operational and selling tasks with a focus on meeting revenue targets using soft sales approach.
• Ensure that any Zoo information being provided to customers is timely and accurate and delivered accordingly to maintain positive guest experience.
• Perform other Retail Services Customer Service Representative duties as required.
• Attend and participate in scheduled staff meetings and assist in facilitation of meeting topics.
• Instruct guests on proper use of Power Wheelchair.
• Ensure cleanliness of rental equipment before and after rental; use appropriate cleaning supplies to maintain fleet.
• Assist in coaching staff on policies and procedures for the rental program.
• Know how to operate and run all of the rides and can step in to assist as needed.
• Follow safe operation procedures of the rides to ensure guest safety and protect the ride asset.
• Assist in coaching staff on policies and procedures for the ride program.
• Assist with the re-stocking function by creating re-stock lists, unpacking orders and stocking shelves.
• Ensure that stores are kept clean, stocked and tidy at all times.
• Ensure that each store is properly equipped with the necessary cleaning supplies and that the equipment is kept in good working order at all times.
• Assist with freight management duties including item and purchase order entry, cross location transfer entry and receipt, inventory adjustments, and Interdepartmental Transfer (IDT) entry.
• Make and execute merchandising decisions, both independently and in conjunction with management, that positively impact the guest experience, sales, support flow of freight and sell through.
• Use inventory levels and sales history to assist in the creation and submission in-house orders and suggest vendor orders to management to ensure product in-stock to drive sales.
• Complies with the Zoo’s health and safety program.
• Provide leadership, daily coaching and direction to Retail CSRs.
• Assist in training of new and existing staff for all positions; including all retail venues, Ride Program, Rental Booth and other tasks as required.
• Check sick lines and adjust schedule/move team members as needed to meet daily schedule requirements.
• Arrange breaks.
• Assist with customer complaints.
• Assist with equipment trouble shooting, and if can't solve issue they call a manager/assistant for assistance.
• Communicates (in some form) to the manager/assistant how the day went and with details if there were any issues or concerns.
• Other duties as required.

Benefits

• Competitive compensation
• Vacation and flex days entitlement
• Flexible benefits plan, including a health spending account
• Employer matching RRSP program
• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED