Retail Services Lead - ACF (36697)

Agua Caliente Casinos • Rancho Mirage, CA

1d • Onsite

About The Position

The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California. The Tribe currently owns and operates two 18-hole championship golf courses, three casinos, two world-class spas, and a fuel station. The Retail Lead is responsible for assisting in the day-to-day operation and maintenance of the convenience store at ACF, including assisting in the supervision of retail staff. This role ensures smooth operations, proper merchandise handling, and excellent customer service.

Requirements

• High school diploma or G.E.D.
• 1 year guest service experience and/or training or equivalent combination of education and experience.
• Ability to work with other departments.
• Excellent customer service skills.
• Must be able to communicate in English.
• Must be able to stand, move and work throughout the convenience store, Java Caliente, offices, and various areas of the properties, including walking up to 1 ½ mile, climbing stairs, lifting, and stocking.
• Must be able to work in a cooler that is below 40 degrees.
• Must be able to work with various levels of noise in the work environment which is usually moderate.
• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
• Sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Responsibilities

• Ensure bank is counted and balanced with safe.
• Receive and process new merchandise.
• Maintain orderly and neat presentation of retail merchandise.
• Responsible for replenishment and stocking of inventory.
• Perform duties and follow all procedures related to the opening and closing of the retail shop.
• Monitor and report any problems or issues with regard to the operation of retail shop to Retail Manager.
• Assist and direct Team Members with assignments and duties.
• Provide excellent customer service to both guest and internal clients.
• Comply with all applicable ACF System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Benefits

• Rich medical and dental benefits
• 401k plan with employer match
• More than three weeks of paid time off per year for newly hired employees
• Food and beverage discounts at three casinos
• Fuel discounts
• Tuition reimbursement
• Wellness reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED