Retail Service Specialist

null, AAA East Central • Millcreek Township, PA

11d • Onsite

About The Position

AAA East Central currently has a full-time Retail Service Specialist opportunity available in our Erie branch. The branch hours of operation are Monday through Friday 9am – 5pm with availability to work overtime and Saturday’s, as needed. This position pays $17.00 per hour, plus opportunities to earn more through incentives. We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting entry level position in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.

Requirements

• Experience in retail sales, banking or similar customer service/sales environment;
• Proven ability to exceed assigned sales or service quality goals;
• Ability to work overtime, including Saturdays;
• Experience with Microsoft Office basics;
• Ability to travel locally when necessary;
• A high school diploma or GED;
• Successful completion of pre-employment assessments, background check and drug screening.

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service;
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services;
• Preparing and providing TripTiks® travel routings, marked road maps, tour books, and other travel-related materials;
• Make hotel and car rental reservations for members, and provide travel destination information;
• Issue passport photos;
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;
• Perform additional job-related duties as assigned by management.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED