2-2

O'Reilly Auto Parts•Hillsboro, OH

2d•$11 - $17

About The Position

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role also assumes shift management responsibilities when an Assistant Manager or Store Manager is absent. Bilingual candidates are encouraged to apply. O’Reilly Auto Parts describes a promote-from-within philosophy and opportunities to grow a career with the organization. The company is an equal opportunity employer and states that reasonable accommodations may be available to qualified individuals with disabilities.

Requirements

Strong communication skills.
Ability to obtain RSS Certification.

Nice To Haves

Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
Ensure customer returns and exchanges are processed efficiently and courteously, refunds are accurately issued using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow the posted work schedule, schedule changes or deviations are approved by management, and team members clock in and out according to company policy.
Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring security lights are on; securing the building and delivery vehicles; and arming or disarming security alarms.
Perform other duties as assigned.