Retail Service Representative II

Andersen Corporation•Jessup, MD

34d•$21 - $31

About The Position

Renewal by Andersen is looking for a Retail Service Representative to join our Capital Region team! The Retail Service Representative will focus on providing customer service for delivery partners and customers.

Requirements

High school diploma or equivalent plus 1-3 years' work experience to include order processing work
Demonstrated word processing, spreadsheet and general computer skills
Strong phone etiquette & verbal skills to facilitate problem resolution
Intermediate writing skills
Able to determine customer needs and assist in resolving issues for assigned area.
Knowledge of products/services
Persuasiveness
Time management
Results orientation

Responsibilities

Processes complex orders/requests, with 100% accuracy from intake to filing.
Ensures customer management system is updated appropriately.
Clarifies, diagnoses, and resolves customer order issues.
Creates packets or other materials as required for sales fulfillment process.
Prepares customer correspondence.
Identifies and implements ways to improve overall level of service.
Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
Administers programs, e.g. customer referral program.
May train others in office and customer service processes.
May create purchase orders, process payments or process receipts.

Benefits

401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing
Medical, Dental and Vision Coverage
Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave
Career Growth Planning & Nationwide Career Opportunities

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