REPRESENTATIVE II, CUSTOMER SERVICE

Inovar Packaging•Willoughby, OH

About The Position

The Account Coordinator serves as a primary point of contact for customers, engaging daily through email and phone to ensure exceptional customer satisfaction. Working in a fast‑paced, high‑demand, and time‑sensitive environment, this role is responsible for accurate and timely order processing, proactive communication, and strong internal collaboration. The Account Coordinator supports customers from order placement through shipment, providing updates, managing project details, and ensuring all requirements are clearly documented and executed. Core responsibilities include pricing reviews and quotes, delivery timeline coordination, artwork processing, and managing new product projects.

Requirements

Experience in a customer service–focused role within a manufacturing environment; printing industry experience preferred.
Strong time‑management and organizational skills with the ability to multi‑task, prioritize, and meet deadlines.
A proactive, client‑service mindset with strong critical‑thinking and problem‑solving abilities.
Ability to collaborate effectively with team members to support organizational goals and maintain a positive work environment.
High proficiency in Microsoft Office and CRM applications.
Excellent interpersonal and communication skills.
Demonstrated ability to plan effectively and adapt to shifting priorities and schedules.

Nice To Haves

5+ years of experience in a client‑focused role within a manufacturing environment.
Proven experience with B2B interactions in fast‑paced, high‑demand, time‑sensitive environments.
Experience within the commercial printing industry is a strong plus.

Responsibilities

Review and verify customer purchase orders for accuracy and completeness.
Manage new product projects, including gathering product details, coordinating internal review meetings, submitting RFQs, presenting pricing to customers, routing artwork through prepress, and securing final approvals.
Enter and maintain orders in an ERP‑based, print‑industry production and order management system.
Request pricing estimates from the estimating team and deliver quotes to customers promptly and professionally.
Prepare detailed product cards and job jackets containing production standards and order specifications for operations.
Communicate order details clearly and concisely, keeping customers well‑informed throughout the process.
Collaborate daily with internal departments to monitor order progress and relay status updates.
Organize and facilitate customer conference calls or meetings as needed.
Work independently and collaboratively to support customer expectations and achieve business goals.
Provide exceptional customer service with a focus on accuracy, responsiveness, and relationship building.
Perform additional duties as assigned by the Client Services Manager