Service Retail Service Rep II

Andersen Corporation • Roseville, MN

1d • $19 - $28

About The Position

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description: RESPONSIBILITIES: Work with customers to resolve issues related to our product and warranty Performs data entry and administrative tasks related to service work at Renewal by Andersen retail locations Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems Searches records and files for specific data Performs routine typing or word processing of materials, including lists, envelopes and form letters Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs QUALIFICATIONS High school diploma or equivalent Basic word processing and spreadsheet skills Ability to develop and establish good interpersonal relationships Demonstrates ability to work and contribute in a team environment Good phone etiquette and verbal/writing skills Customer orientation Flexibility & positive outlook Listening skills Detail orientation Pay Range: $19.45 - $28.25 CULTURE AND BENEFITS: At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position. 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing Medical, Dental and Vision Coverage Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave Career Growth Planning & Nationwide Career Opportunities PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. There’s something meaningfully different about Andersen that makes us America’s most loved brand of windows and doors. We are real, optimistic, and intentional in the way we partner with each other and our customers. Everyone is welcome here, and everyone contributes to our success. Don't see the dream job you are looking for? Click "Get Started" below to provide your contact information and resume and we will reach out to you if we find the perfect fit.

Requirements

• High school diploma or equivalent
• Basic word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Demonstrates ability to work and contribute in a team environment
• Good phone etiquette and verbal/writing skills
• Customer orientation
• Flexibility & positive outlook
• Listening skills
• Detail orientation

Responsibilities

• Work with customers to resolve issues related to our product and warranty
• Performs data entry and administrative tasks related to service work at Renewal by Andersen retail locations
• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
• Searches records and files for specific data
• Performs routine typing or word processing of materials, including lists, envelopes and form letters
• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED