Customer Service Rep II

University of Rochester•City of Rochester, NY

1d•$17 - $24•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Requirements

High School diploma and 1 year of relevant experience required
Or equivalent combination of education and experience

Responsibilities

Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards.
Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
Troubleshoots and resolves customer complaints.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
Assists patrons over the phone and through email.
Ensures transactions are entered promptly and accurately for accounting.
Enters customer data information.
Performs radio calls to assist with customer concerns.
Provides clear lines of communication between management, office staff, and field staff.
Tracks and logs data, such as jobs dispatched.
Provides information to internal and external customers in regards to assigned area.
May monitors premises using CCTV and Remote Access Control.
Other duties as assigned.