Retail Service Representative
About The Position
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: 0.3 FTE (24 hours per two-week pay period) 7-hour day/evening shifts Every other weekend rotation Job Description: Works to ensure the smooth and orderly operation of our Retail Shop by providing a quality selection of products and/or food and beverage items, and exceptional customer service. Keeps the shop clean and organized.
Requirements
- Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
Nice To Haves
- High school diploma or GED
- 0 to 2 years experience in retail/customer service
- 0 to 2 years experience at a coffee shop or other related food service
Responsibilities
- Completes product displays to best showcase merchandise.
- Maintains attractive shopping environment by keeping working area clean.
- Maintains clean food prep and service area if applicable.
- Documents safe food handling practices if applicable.
- Keeps stock room clean and organized.
- Responsible for daily operation of online website sales.
- Call in special (flower) orders as needed.
- Greets and provides sales assistance to retail customers.
- Answers phone during business hours.
- Accepts payment, processes credit card information, or makes change for cash purchases.
- Processes credit card returns as needed.
- Accurately process online sales and telephone orders.
- Resolves common costumer complaints, questions, or issues independently.
- Answers online customer questions.
- Stocks merchandise as needed.
- Prices and marks merchandise.
- Checks in product as it is received while comparing products to the original invoice.
- Identifies and reports if any damaged product is received.
- Performs random pricing checks to ensure accurate pricing of merchandise.
- Conducts daily inventory of merchandise and/or food and beverage supplies, and orders product as needed.
- Tracks inventory per departments tracking process.
- Manages cash register.
- May participate in the daily cash deposit, including balancing cash and credit card receipts with register.
- Prior to opening, prepares for the daily operation, which may include food, coffee, and/or menu preparation.
- Instructs and assists volunteers as needed.
- Trains volunteers in the daily operation of the retail shop as needed.
- Other duties as assigned.
Benefits
- Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.
- Benefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support
- Benefits to navigate the Federal Public Service Loan Forgiveness Program
- Allina Health is a 501(c)(3) eligible employer
- Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
